Privacy Policy

We collect information you choose to provide through our booking and inquiry forms, including your name, email address, phone number, travel dates, party size, and any message you send us.

Reservation and payment information is processed through our booking and payment service providers. Pigeon Forge Hideaway does not directly collect or store your complete payment card information.

Our website and service providers may also automatically collect standard technical information, such as your IP address, browser type, device information, pages visited, and approximate location for security, functionality, and performance purposes.

We use your information to:

• Respond to inquiries
• Process and manage reservations
• Communicate with you about your stay
• Provide customer service
• Maintain the security and operation of the website
• Meet accounting, tax, and legal obligations

We do not sell your personal information.

We may share information with service providers that help operate our website and manage reservations. These may include OwnerRez, payment processors, website hosting providers, email and communication providers, and Google Maps.

These providers process information according to their own terms and privacy policies.

Our website and embedded services may use cookies or similar technologies needed for website functionality, reservations, security, and performance. We do not use personal information for targeted advertising unless this policy is updated to explain that practice.

We retain inquiry and reservation information for as long as reasonably necessary to provide guest services and meet accounting, tax, dispute resolution, and legal obligations.

You may request access to or deletion of your personal information by contacting us. Certain information may be retained when required for legitimate business or legal purposes.

The property has one exterior security camera, as disclosed in the property listing and house rules. There are no cameras inside the cabin.

For privacy questions or requests, please use the inquiry form on our home page.